TERMS & CONDITIONS
(Website) (gifting) (alcohol sales) (lodging) (wine club)
PRIVACY & TERMS
Last Updated: APRIL 25th, 2024
INFORMATION COLLECTED ON THIS SITE
When you visit www.lonepointcellars.com, our statistics and analytics package from Google collects some basic information about your browser. Examples include what type of browser and operating system you are using, how long you remained on our site and what pages you looked at while here. This helps us understand how visitors browse our site, so that we can make their shopping experience better. We also collect personal information about you at various points, including your name and email address (and other information) from the mailing list sign-up form, booking information, and additional personal and financial information from the order forms that you complete during a purchase.
PROTECTING YOUR INFORMATION
We are the sole owner of the information collected on this site. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way. Any sensitive information (such as credit card number and/or social security number)that we collect from you is encrypted with SSL, a standard internet security measure. We do everything in our power to protect user data offline as well by restricting access to information to only those employees who need the information to perform a specific job (for example, a Customer Care representative). All employees are kept up to date on our security and privacy practices and are aware of the importance of keeping customer data secure and safe at all times. The information you provide to us on this website is only used to send you our offers, complete your rental booking, and to process and ship your order. We may also use this information to send you information regarding new features, services and special offers from us and/or our business partners that we think you’ll find valuable. This information is harvested from a secure area and encrypted for our customers’ protection. We will not sell, share, or rent this information to others, except as otherwise disclosed in this statement. Although we use outside shipping companies to ship orders and a credit card processing company to bill users for goods and services, these companies do not retain, share, store or use personally identifiable information for any secondary purposes. We value your privacy, and will never release any account or personal information to any third party unless we are given explicit authority to do so by you, our customer.
GIFT RECIPIENTS
If you send a merchandise, stay, or wine gift from our site, we will collect contact information, such as name, shipping address and phone number for gift recipients to ensure correct gift delivery. We will not sell, share or rent any contact or personal information for invited friends or gift recipients with third parties, but they may receive offers from us and/or our business partners highlighting new features, products, services and special offers we think they will find
interesting. Invited friends and gift recipients can easily opt-out of receiving any marketing messages or newsletters by clicking the unsubscribe link available in the footer of each email.
LEGAL DISCLAIMERS
On Point Cellars LLC, known and doing business as Lone Point Cellars (“LPC”), reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website. This website may contain links to other websites. LPC is not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each site that collects personally identifiable information. This privacy statement applies solely to information collected by this website. Lone Point Cellars reserves the right to modify this privacy statement at any time, with or without notice to its customers.
GENERAL TERMS AND CONDITIONS
Your use of this website is expressly subject to the following General Terms of Service and Conditions of Sale (“Terms and Conditions”). If you do not agree with any of these Terms and Conditions, do not access or otherwise use this website or any information or materials contained on this site. Your use of this website shall be deemed to be your agreement to abide by each of the Terms and Conditions set forth herein. These Terms and Conditions may be updated at any time and from time to time with or without notice to you. Your continued use of this website following any such change shall be deemed to indicate your acceptance of any modifications to these Terms and Conditions.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. You agree that our company and its licensors may make improvements and/or changes in the website content and services or events described in this website, if any, at any time without notice and without liability to you of any kind. You are responsible for compliance with applicable local laws, keeping in mind that access to our website may not be legal by certain persons or in certain countries. If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties, with all other provisions remaining in full force and effect. The failure of LPC to enforce any right or provision in these Terms and Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by our company in writing. The Terms and Conditions, along with our Privacy Policy, comprises the entire agreement between you and us and supersede all prior or contemporaneous negotiations, discussions or agreements, if any, between the parties regarding the subject matter contained herein. These Terms and Conditions are personal to you and you may not transfer, assign, or delegate these Terms and Conditions to anyone without the express written permission of our company. Any attempt by you to assign, transfer, or delegate these Terms and Conditions without the express written permission of our company shall be null and void. These Terms and Conditions will insure to the benefit of our company’s successors, assigns, and licensors. The paragraph headings in these Terms and Conditions, shown in larger boldface type, are included to help make the agreement easier to read and have no binding effect.Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States. Washington State law and controlling United States federal laws, without regard to the choice or conflicts of law provisions of any jurisdiction, will govern any action related to these Terms and Conditions. You agree to submit to the jurisdiction of the courts located in Okanogan County, in the State of Washington, for the resolution of all disputes arising from or related to these Terms and Conditions and/or your use of the website.This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
ORDERS AND SHIPPING
We have partnered with Vinoshipper and UPS for all online wine & merchandise orders. When your order ships you will be sent a UPS tracking number. You can also login in to your UPS account and look in Purchases where you can click on the tracking number for the status.
During Checkout you will be asked to enter your shipping address or that of your gift recipient. Remember that there must be a person who is 21 or older there to receive it. Please note, there are some States that do not allow direct shipments. We will let you know if your shipment is possible prior to completing the order.
ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. In order to protect the interests of LPC and Vinoshipper, all orders placed over $2,000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud department. We may require additional verifications or information before accepting any order.
RETURN / REFUND POLICY
We are committed to you having a positive experience when shopping with us. We want to hear from you if there is a problem. However, due to the special nature of the Products sold through our Website, there are some special rules affecting returns/refunds. In the event that you have not received the Products that you ordered: Please email customerservice@vinoshipper.com with your order number so they may investigate the reasons.
DAMAGED PRODUCTS / INCORRECT ORDER
If the damage is visible, do not accept the order from the shipping company. Please email customerservice@vinoshipper.com with your order number and which products are damaged. They will work with you and LPC to get the Products replaced.
Please email customerservice@vinoshipper.com with your order number and which products were incorrect. Vinoshipper will work with you and LPC to get the Products replaced.
We use UPS for our carrier but you are responsible for selecting the shipping method. Lone Point Cellars nor Vinoshipper assume any liability for Products that are or may be damaged by heat or cold during shipping. If you feel that temperature extremes could impact the quality of the Products we suggest that you choose an express shipping method to help protect your purchase or delay your purchase. If our website indicates that the Products are or may be in short supply, please call 866-678-8466 and they will try to help you to ensure that your order can be accepted but the Products shipped at a later date.
THE SALE OF ALCOHOLIC BEVERAGES
LEGAL REQUIREMENTS
We do not sell alcohol to persons under the age of 21 and ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. By using this site, you affirm and acknowledge that you are over the age of 21, that the person placing the order and receiving a shipment of alcoholic beverages from us is over the age of 21 and that receipt of shipments containing alcoholic beverages requires the signature of a person 21 years of age or older who is not intoxicated. You also agree that any alcohol purchased from us is intended for personal consumption and not for resale. If you do not agree with these conditions of use, please do not use this site. If you intentionally or unintentionally misrepresent your age in order to provide alcohol to a person under the age of 21, we will prosecute you fully to the extent allowable by law. As required by the Communications Decency Act of 1996, we hereby notify you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to content that may be harmful to minors.
RENTAL & LODGING TERMS
By booking our properties, You, our Guest agree to all Lone Point Cellars rules, requirements, terms, conditions, and restrictions listed here.
Our properties are run as short term vacation rentals (self check-in and checkout).
Check-in time: AFTER 3:00 pm.
Checkout time: BEFORE 11:00 am.
A Standard Processing Fee of 4% will be applied to all direct bookings.
Guests who check out later than 30 minutes will be charged $100. Guests who check out later than 1 hour will be charged an additional $250, and will be subject to removal before 3:00 pm.
Cancellations made within 5 days prior to arrival are non-refundable.
Airbnb Guest cancellations made within 5 days prior to arrival are non-refundable.
Airbnb Guests that book using our 10% Off option forfeit their refund no matter when they cancel.
For cancellations that are approved within 5 days for a refund, guest will be subject to a standard $75 Last Minute Cancellation Fee.
We’re Pet friendly: $50 Pet Fee per pet (Airbnb Guests may pay through our Venmo account “lonepoint-cellars”, or in person at our Tasting Room).
PETS (DOGS)
Pets under 50 lbs - maximum 2 pets per room [call Guest Services for exceptions]
Pets must be appropriately restrained by guests & must be kept off of furniture and beds without the use of the dog blankets provided.
Pets must be kept on a leash when on the property unless they are in the guest's room.
Pets must not be left unattended. Crated pets are the exception.
Pets are not allowed inside any food and beverage areas. This exclusion does not apply to guide dogs.
Guests are responsible for cleaning up after their pet on any part of the property.
Any disturbances such as barking must be curtailed to ensure other guests are not inconvenienced.
Guests are responsible for all property damages and/or personal injuries resulting from their pet(s).
Guests agree to indemnify and hold harmless Lone Point Cellars, from all liability and damage suffered as a result of the guest's pet.
Lone Point Cellars reserves the right to charge the guest's account commensurate to the cost of such damages.
ADDITIONAL LODGING TERMS
Large gatherings, Events, or parties are not allowed at The Cottages, and only allowed at The River House with permission.
Unregistered guests are not permitted to stay overnight on our properties.
Cigarettes are allowed in our designated areas only, and never inside our properties. $250 Cleaning Fee will be applied for Cigarette, Cigar, Marijuana smoke damage inside our properties.
Recreational drugs are prohibited at all times in all locations on the property.
A $50 Electronics Reset Fee will be charged for all devices and electronic systems that have been reprogrammed, reset or otherwise improperly adjusted during your visit.
You will be responsible and charged for any damage to our properties and their furnishings your group or pet cause during your stay. A minimum $250 Fee will be applied to your booking.
All property both in and outside our Cottages and River House belongs to Lone Point Cellars. Any missing or broken items will be charged back to you for repair / replacement. A minimum $250 Fee will be applied to your booking.
Minimum fees are just that, significant property damage may require larger charge backs to you. Lone Point Cellars reserves the right to pursue damages for significant property damage caused by guest visits, accidental or otherwise, and will charge the guest's account commensurate with the cost of such damages.
A Bio Cleanup Fee of $100 will be applied for soiled Linens (urine/feces/blood/vomit), and a $250 Fee will be applied for any bio damage to bedroom mattresses and sofa beds.
A Bio Cleanup Fee of $100 will be applied for any surface were (urine/feces/blood/vomit) is needing cleaned up.
A Bed Overuse Fee (River House) of $50 per bed, per night will be applied to all beds used above your reserved head count or agreed to prior to check-in.
A Guest Cleaning Fee for 11+ Guests (River House) of $50 per stay will be applied to groups of 11 or more.
All bookings are subject to State and Local taxes.
CREDIT CARD CHARGES
Orders and rental bookings are by credit card only. We accept Visa, MasterCard, Discover and American Express. The billing address for any such credit card needs to be provided at the time of your order and must be the address on your credit card statement.
ERRORS AND OMISSIONS
Occasionally, our listed prices, rental prices, bottle sizes or quantities may be incorrect. We make every effort to make sure that our product database is accurate, however, in the event any such mistakes occur, we shall be held harmless for any such errors.
WINE CLUB
Wine Club members will receive 3 wine club releases per year. An email will be sent prior to billing & release for customizing. Tasting Room pick ups must be obtained within 30 days or allocation will be shipped at members expense. Wine Club members who choose to ship will have their card on file billed for each release. Adult 21+ signatures are required for delivery and all members must be at least 21 years old. We ask for a one year commitment, however a member may cancel after taking 3 allocations. Cancellations within one year must be emailed 30 DAYS prior to any release & a fee of $50 will be applied.
DISCLAIMER OF WARRANTIES
ALTHOUGH WE ENDEAVOR TO PROVIDE CURRENT, ACCURATE AND RELIABLE INFORMATION ON OUR WEBSITE, WE DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE EVENTS OR THE ACCURACY, RELIABILITY OR ANY USE OF INFORMATION ON THIS WEBSITE. WE DO NOT WARRANT THAT YOUR USE OF THIS WEBSITE, OR THE OPERATION OR FUNCTION OF THIS WEBSITE, ANY COMPONENT THEREOF, OR ANY PRODUCTS, SOFTWARE OR SERVICES OFFERED IN CONNECTION THEREWITH, WILL BE UNINTERRUPTED OR ERROR FREE; OR THAT DEFECTS THEREWITH WILL BE CORRECTED; OR THAT THIS SITE OR ITS SERVER IS FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. YOUR USE OF THIS WEBSITE IS AT YOUR OWN RISK AND YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIR OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THE WEBSITE. WE AND OUR SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THIS WEBSITE. THIS WEBSITE CONTENT PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANT-ABILITY, TITLE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, OR FITNESS FOR ANY PARTICULAR PURPOSE.
LIMITATION OF LIABILITY
IN NO EVENT SHALL WE AND/OR OUR SUPPLIERS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THIS WEBSITE, THE USE OR PERFORMANCE OF THIS WEBSITE, THE DELAY OR INABILITY TO USE THIS WEBSITE, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY EVENTS, INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THIS WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEBSITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF WE OR ANY OF OUR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THIS WEBSITE, OR WITH ANY OF THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS WEBSITE.
ACCESSIBILITY STATEMENT
Lone Point Cellars firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability. To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more. This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs. Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments. If you wish to contact the website’s owner please use the email listed below.
DRINK RESPONSIBLY
Excessive or irresponsible consumption of alcohol may have personal, social or health consequences. As part of our commitment to responsible consumption, we ensure that communications regarding our products do not show or encourage excessive consumption or misuse of any kind. We are committed to promoting the responsible advertising of our products and encouraging improved advertising standards for the Washington wine industry as a whole.
CONTACT US
If you wish to report an accessibility or other issue, have any questions or need assistance, please contact Lone Point Cellars Support using the email link at the bottom of this page.